Lifeline Connect

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Professional Mental Health and Wellbeing Training

Lifeline Connect is an educational training and wrap-around support service.

Our training is designed to provide employees, team leaders and community professionals with increased capacity to look after their own wellbeing while being able to skilfully and confidently enter into supportive conversations with others in distress or crisis

Lifeline Connect can help you to

Develop better-connected teams

Develop better-connected teams

who can safely and effectively reach out and support others in need.

Build resilience

Build resilience

across teams who are regularly responding to others who show signs of distress or risk.

Improve culture and retention

Improve culture and retention

by mitigating on-the-job compassion fatigue and burnout.

What we offer

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Mental Health and Wellbeing Training

Professional training to increase individual and team confidence to skilfully support people experiencing distress or crisis.

Our foundation modules Connect with Self and Connect with Others are delivered as two, three hour face-to-face modules typically delivered over a two week period. Online pre-work and post-work reflection activities are included in the training.

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Managing Complex Calls Training

For organisations with call centre environments, we offer our specialised Managing Complex Calls module. Utilising 60 years of call centre experience we have designed this training to support teams to manage challenging, complex and high-risk calls. This module builds on the skills of our foundation modules and is also delivered three hours face-to-face.

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Follow up Training

A session designed to reinforce learning from the training using real on-the-job and life experiences to increase confidence and build sustainable skills.

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Additional Services

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Real Time Phone Debriefing

An optional service unique to Lifeline. The Debrief service provides real time on-the-phone debriefing for people regularly responding to complex customer and client issues.

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Lifeline Connect training and supporting services provide:


facilitated by qualified and experienced trainers.


when engaged in client-facing work by focusing on recognising stress responses and regulating healthy responses when supporting others.


by learning to observe and assess signs of distress and risk while developing skills to engage in caring conversations.


to enable those working in call-centre environments to effectively and safely manage challenging, complex and high-risk calls with clients.


to reinforce learning post-training by using real on-the-job experiences to increase confidence and build sustainable skills.


through our professional debrief service for people regularly responding to complex customer and client issues.

Interested in joining our mission to build a connected network of human support, enabling skilled and healthy mental wellbeing conversations and interventions?

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Our Background

Lifeline Connect was created in 2019 and is a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN).

Our vision is to create an early intervention and risk prevention culture in workplaces across Aotearoa New Zealand. Using instructional design expertise and sound clinical overview, we have developed our training in alignment with best practice learning principles to ensure maximum learning and skill development.

Today, we successfully deliver our training and supporting services to many New Zealand organisations across various business and community sectors.

Get in touch

Get in touch

For more information about our training and services, please fill out the enquiry form or contact our team on:

Phone: 0508 266 328