We provide skills and confidence development for business teams and community workers who regularly engage in conversations with people
experiencing emotional distress or disruption.
We are a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN) and work alongside PSN’s other social services, Shine
and Family Works.
Our professional development for business includes delivery of our foundation modules… recognising and responding to stress and risk in self and others (colleagues/clients), and our specialised training module, supporting call centre staff to manage challenging and complex calls. Also included are follow-up post-training group sessions that are trainer-led, with the option of the Lifeline Connect Debrief Call Service (formalised debrief and support immediately following a complex conversation with another client, customer, or employee).
Our education programme designed for communities includes a professionally designed workshop enabling participants to recognise and respond to stress and risk in both themselves and others. Workshops are led by skilled Lifeline trainers along with the option of ongoing support through the Lifeline Connect Debrief Call Service.
The concept for Lifeline Connect started in 2019 with a vision to drive an early intervention and risk prevention culture and practice in workplaces and communities all over Aotearoa, New Zealand.
Our aim is to upskill and empower New Zealanders to confidently and proactively respond to their own stress/ distress, while being able to support others to do the same.
Lifeline Connect has embarked on a mission to build a connected network of human support with the confidence and skills to start healthy conversations around mental health and wellbeing during times of distress, disruption or vulnerability.
Our professional development training is modelled on an early intervention strategy and is delivered by an experienced training team. Using instructional design expertise and sound clinical overview, we have developed our training in alignment with best practice learning principles to ensure maximum learning and skill development.
Today, we successfully deliver our training and supporting services to many New Zealand organisations across various business and community sectors.
For information about our training products email us: info@lifelineconnect.co.nz
A huge thanks for two excellent workshops. This is a truly valuable course and I'm grateful for having had the opportunity to take part. The interactive aspects made it a much richer experience than many other good mental health trainings, so in my view it really is very well designed in both content and format.
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There are many ways you can fundraise to raise awareness for mental health and suicide prevention, and help us to support people in distress and save lives.
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