Lifeline Connect

about us

Professional skill development to safely and confidently support others.

We provide skills and confidence development for business teams and community workers who regularly engage in conversations with people
experiencing emotional distress or disruption.

We are a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN) and work alongside PSN’s other social services, Shine
and Family Works.


We provide a range of professional development programmes and ongoing supporting services for employees, team leaders, and community professionals to become more confident and skilled in responding to distress, stress, or crisis among colleagues, clients or the public.
Lifeline Connect: Business

Lifeline Connect: Business

Our professional development for business includes delivery of our foundation modules… recognising and responding to stress and risk in self and others (colleagues/clients), and our specialised training module, supporting call centre staff to manage challenging and complex calls. Also included are follow-up post-training group sessions that are trainer-led, with the option of the Lifeline Connect Debrief Call Service (formalised debrief and support immediately following a complex conversation with another client, customer, or employee).

Lifeline Connect: Community

Lifeline Connect: Community

Our education programme designed for communities includes a professionally designed workshop enabling participants to recognise and respond to stress and risk in both themselves and others. Workshops are led by skilled Lifeline trainers along with the option of ongoing support through the Lifeline Connect Debrief Call Service.

Connect 4

Our Background

The concept for Lifeline Connect started in 2019 with a vision to drive an early intervention and risk prevention culture and practice in workplaces and communities all over Aotearoa, New Zealand.

Our aim is to upskill and empower New Zealanders to confidently and proactively respond to their own stress/ distress, while being able to support others to do the same.

Lifeline Connect has embarked on a mission to build a connected network of human support with the confidence and skills to start healthy conversations around mental health and wellbeing during times of distress, disruption or vulnerability.

Our professional development training is modelled on an early intervention strategy and is delivered by an experienced training team. Using instructional design expertise and sound clinical overview, we have developed our training in alignment with best practice learning principles to ensure maximum learning and skill development.

Today, we successfully deliver our training and supporting services to many New Zealand organisations across various business and community sectors.

For information about our training products email us:

Connect 3

Our Training Workshops and Supporting Services provide:

  • Access to skilled educators supported by Lifeline qualified counsellors.
  • Advice and guidance on self-care practices to maintain professional resilience and mitigate burnout.
  • Confidence and skills to notice and have courageous conversations with someone who might be stressed and information on where to refer them for further support.
  • Knowledge and strategies to better support people regularly responding to others who are in distress or experiencing disruption or
    crisis in their lives.
  • On-the-job coaching support and debriefing call service for frontline and client-facing staff.
  • Post-training peer group follow-up sessions to facilitate sharing and reinforce learnings.

Get Involved

Become a Lifeline Legend

Become a Lifeline Legend

For less than $1 per day, YOU can help fund every call and text.



There are many ways you can fundraise to raise awareness for mental health and suicide prevention, and help us to support people in distress and save lives.



Support the community by volunteering on our helplines.

Make a Donation

We rely on public donations to provide our free, 24/7 helplines. Please donate today to enable us to be there for people in crisis.

Sign up to our newsletter