Our Mission

Lifeline’s Mission

Reducing distress and saving lives by: providing trusted, effective, interactive and professional 24/7 helplines collaborating with others to provide accessible and effective crisis service having supervised and compassionate volunteers making a positive contribution to the health and social service sector. 

Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand, reduce the associated stigma, and work with others to contribute positively to the health and social sector.

We receive over 7,000 calls per month and 20,000 texts from people of all ages and ethnicities who are struggling with a wide range of issues including relationship and work problems, mental health, grief, abuse, bullying and loneliness. We help an average of 15-20 people a day at high risk of suicide.