About Us

Lifeline Aotearoa has been helping New Zealanders in distress and crisis for over 50 years.

Our free community helplines, 0800 LIFELINE and Suicide Crisis Helpline – 0508 TAUTOKO as well as our text support service HELP (4357) are answered by our highly trained team from centres in Auckland and Christchurch. We also provide specialist counselling, corporate and volunteer training, online support for workplaces and coordinate suicide prevention and postvention activities in the Wellington districts.

Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand and reduce the associated stigma and to work with others to make a positive contribution to the health and social sector.

We receive over 10,000 calls per month and 30,000 texts from people of all ages and ethnicities who are struggling with a wide range of issues including relationship and work problems, mental health, grief, abuse, bullying and loneliness. We help an average of 15-20 people a day at high risk of suicide.

Calls to our helplines are free, confidential and available 24 hours a day, seven days a week. We receive no government funding for these helplines and rely on public donations.

Lifeline is part of Presbyterian Support Northern, a non-government organisation in the health and social service sector.

Lifeline’s Vision:

People have someone who will listen, to turn to when in distress.

Lifeline’s Mission:

Reducing distress and saving lives by:

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