Helpline Volunteer

Helpline volunteers answer calls to our helplines from our Auckland* or Christchurch call centres. This is an opportunity to learn and work within a highly supportive team with full training and supervision provided. Skills can contribute to other educational development. In return, we ask for a commitment of a minimum of 3 shifts per month as well as a monthly supervision meeting. Shift times can fit around your schedule and can include daytime, evenings and weekends.

Volunteers accepted into our intake training are asked for a $200 contribution towards their training costs. This charge recognises our charity status and contributes toward the overall cost.

To be a helpline volunteer you need to be:

*Currently we are not accepting new helpline volunteer applications for our Auckland centre. 

If you’re interested in becoming a volunteer counsellor for Lifeline Christchurch, please complete this Volunteer Application form. If you have any queries, please complete our online contact form.

Specialist Face-to-Face Counselling

Lifeline provides specialist counselling via its Auckland centre and via online counselling. Qualified and experienced counsellors volunteer some of their time to help those who turn to Lifeline in need of counselling. Counsellors are well supervised and have the opportunity to work with a wide variety of clients. There are also opportunities for volunteer counsellors to participate in ongoing training and development.

If you’re interested in becoming a volunteer face-to-face counsellor for Lifeline or if you have any questions in general about our services, please complete our online contact form.