Helpline Counselling Volunteers

Lifeline's helpline counselling volunteers come from all walks of life, and all backgrounds, but share one thing in common; the desire to make a difference in the community.

If you would like to be notified when we are accepting applications for our next training intake, please email us.

Cost:  Volunteers accepted into our intake training are asked for a $100 contribution towards their training. This charge acknowledges our charity status, and contributes toward the overall cost of providing training.  This contribution is collected prior to the first training module.  If there is a difficulty paying this fee in one amount please do talk to us.

Training days and modules:

In general, the Volunteer Intake Training takes place with groups of approximately 20 over two consecutive weekends (Saturday and Sunday 9am to 4pm) at Lifeline premises.  (In Auckland this is 95 Great South Road, Greenlane).
Attendance at these training days is a vital component to becoming a Lifeline volunteers and the training dates will be confirmed with you upon application.

The modules you will cover include:

  • ASIST Suicide Awareness and Prevention Training
  • One Model Counselling Framework: Self Awareness, Rapport Building, Empathy, Clarifying and Focussing, Relieving Distress, Grounding Techniques, Enabling Coping, Collaborative Goal Setting, Signposting & Referrals, Closure  
  • Child Protection
  • Strengths Based Risk Assessment
  • Challenging Calls


Once training is completed, successful volunteers undertake a minimum commitment to 3 x three hour telephone counselling shifts per month, together with a monthly supervision meeting for ongoing support. Shift times can vary to suit other life commitments and as we are a 24/7 service, we can accommodate evening, daytime and weekend volunteer shifts to fit around your schedule.