Face to Face Counselling

Lifeline Aotearoa provides professional and affordable counselling for those in need of assistance and support. We also provide full funded services under ACC's sensitive claims service for sexual abuse and trauma. 

Most of Lifeline's counsellors are fully qualified professionals who have broad experience with a wide variety of clients and issues. They are all volunteers, many of whom are also in private practice, who make a minimum of 3 hours a week available for Lifeline clients. 

How can counselling help? 
Talking to a counsellor can help when you are struggling or overwhelmed with something in your life you want to change. It could be related to experiences of loss, grief or trauma; it could be relationship difficulties, on-going stress, depression, anxiety of all of this at once. Clients want to feel better and find ways their lives can be different. Our counsellors listen and work with people to understand what's going on, identify change they could make and bring a sense of peace, hope and strength back into their lives. 

All new clients are seen initially for a triage session at no cost; from there we match clients with a counsellor from our team and do our best to keep the waitlist to 2-4 weeks. 

How much does it cost?
We do not believe money should be a barrier to someone accessing quality counselling. Our fees are set on a sliding scale based on household income (0.1% of income e.g. $60K - $60/session) with a minimum of $60/$80 individual/couple. Our fee for youth aged 17 and under is $5 per session. When the minimum is beyond what a client can afford we will talk through options that may be available to them and won't let financial hardship get in the way of high quality support. 

How can I access it? 
Face to Face Counselling is currently available from Lifeline's Auckland branch. 
To find out more or make an appointment call Lifeline on (09) 909 8750 or email face2face@lifeline.org.nz.